Our Policies

Policies, Terms and ConditionsĀ 

Unfinished Furniture of Wilmington understands the security of your personal information. Please read and understand our full privacy policy below.

Customers agree to these following conditions upon completion of any order. This includes orders shipped or picked up from our store located in Wilmington NC.

SHIPPING POLICIES

  • FOR CURRENTLY OUT OF STOCK, UNFINISHED FURNITURE, THE NORMAL TIME OF DELIVERY IS THREE WEEKS FROM DATE OF PURCHASE. FOR FINISHED ITEMS, EXPECT AN ADDITIONAL FOUR WEEKS TO COMPLETE YOUR CUSTOM FINISHING.
  • WE WORK VERY HARD TO FULFIL ORDERS WITHIN THESE TIME FRAMES. IF YOUR ORDER TIME EXCEEDS THE PERIOD STATED ABOVE, WE WILL COMPLETE YOUR ORDER AS AGREED IN A REASONABLE AMOUNT OF TIME.
  • Ā ANY SPECIAL ORDERĀ  CANCELED BY THE CUSTOMER WILL RESULT IN FORFITURE OF ANY AND ALL DEPOSITS.Ā  THIS COVERS RESTOCKING, HANDLING, AND SHIPPING COSTS.
  • WE TAKE EVERY PRECAUTION TO ENSURE THE HIGHEST DEGREE OF QUALITY. OUR MANUFACTURERS RECOGNIZE YOUR SPECIAL ORDER AS SUCH, AND EXTRA QUALITY CONTROL IS EXPECTED.
  • IN THE RARE EVENT OF A DISCREPANCY, WE RESERVE THE RIGHT TO ATTEMPTĀ  CORRECTION OF THE SITUATION.
  • OUT OF STATE CUSTOMERS PICKING UP AN ORDER FROM OUR STORE AREĀ  REQUIRED TO PAY ANY APPLICABLE SALES TAX AT THE CURRENT NC RATE.

FREIGHT SHIPPING TERMS

For orders shipped via Freight carrier, the following guidelines apply:

  • The delivery driver is only required to deliver your order 'Curbside'. They will NOT enter your house,Ā  They also do not unpack or install your furniture.
  • Garage or carport entry is allowed if available.
  • Should you require any extra services, such as unpacking or installation, you MUST inform us beforehand. Shipping companies ALL charge extra for these services.
  • If a driver offers to do this for you and we are NOT informed beforehand, we may charge your credit card with any additional fees passed onto us by the shipping company concerned.

FOR RESIDENTIAL DELIVERIES, THE SHIPPING COMPANY CALLS YOU TO SET UP A DELIVERY APPOINTMENT. THIS APPOINTMENT CONSISTS OF A TIME FRAME WHICH INCLUDES A SIX HOUR WINDOW.

Please thoroughly inspect all items for signs of damage. Check packaging for rips, tears etc... before signing. Should you notice ANY damage or have any questions, please call us immediately at 910 399 2276 and BEFORE YOU SIGN FOR YOUR DELIVERY!

 

PRIVACY POLICIES

Unfinished Furniture of Wilmington releases account and other personal information when we believe it is appropriate to comply with law; enforce or apply our conditions of use and other agreements; or protect the rights, property, or safety of the Unfinished Furniture of Wilmington, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. In any other circumstance, we give notice when information may go to third parties. You have an opportunity to choose not to share the information if desired.

Because we use 3rd party companies to ship our orders, they have access to personal information needed to perform their functions. They may NOT use it for other purposes.

CANCELLATION POLICIES

  • If cancelling an order, please email us at [email protected]. Please be aware that fees may be applied if your order is already in transit.
  • All returns require a RAN (Returns Authorization Number) and will NOT be accepted without one. Please email us at [email protected], within 30 days of receipt of your shipment. You may return any product, for a full refund. Shipping will only be covered should the reason for return be an error on our behalf or is authorized beforehand. You are responsible for all shipping fees otherwise. All returns, unless stated otherwise, are subject to a re-stocking fee, at our discretion. This fee will be clearly stated with any request for return, and varies depending on the item(s).
  • Items are not returnable if they are in un-sellable condition, are missing parts, and/or include damage.
  • We do not take returns on custom finished items.
  • We notify you via e-mail of your refund once we have received and processed the returned item. Expect a refund in the same form of payment originally used for purchase within 5 to 7 business days of our receiving your return.
  • You will be given full instructions on how to return your item(s) with the RAN. All payments are in advance, with a 50% deposit required for any special orders, and are paid for by credit card, check or cash.

EXEMPTIONS

We provide Unfinished Furniture of Wilmington's Web Site on an "as is" and "as available" basis. Unfinished Furniture of Wilmington makes no representations or warranties of any kind, express or implied. This includes the operation of this site or the information, content, materials, or products included on this site. You expressly agree that the use of this site is at your sole risk. To the full extent permissible by applicable law, Unfinished Furniture of Wilmington disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for particular purpose.

Unfinished Furniture of Wilmington does not warrant that this site, its servers, or emails sent from the site are free from viruses or other harmful components. Unfinished Furniture of Wilmington will not be liable for any damages of any kind arising from the use of this site.Ā  This includes, but is not limited to: direct, indirect, incidental, punitive, and consequential damages. Certain state laws do not allow limitations on implied warranties or the exclusion or limitation of certain damages. If these laws apply to you, some or all of the above disclaimers, exclusions, or limitations may not apply to you, and you may have additional rights.